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Complaints

At GMIB, we take customer feedback seriously and look to resolve customer complaints quickly via a transparent and inclusive process.  

What should I do if I have a complaint?

1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.

2. If your complaint is not satisfactorily resolved within 10 days, please contact Vanessa Morton our Compliance Manager:

  • Phone - 02 9580 6222
  • Email - vanessa@gmib.com.au
  • Post - PO Box 801, Hurstville BC NSW 1481
  • In person - Suite 702, 43 Bridge Street, Hurstville NSW 2220

We will try and resolve your complaint quickly and fairly.

3. Gary Morton Insurance Brokers Pty Ltd is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the FOS. The FOS can be contacted at:

  • Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
  • Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne, VIC 3001Ph - 1300 780 808
  • Fax - 03 9613 6399
  • Email - info@fos.org.au
  • Website - www.fos.org.au