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Complaints

At GMIB, we take customer feedback seriously and look to resolve customer complaints quickly via a transparent and inclusive process.  

What should I do if I have a complaint?

1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.

2. If your complaint is not satisfactorily resolved within 10 days, please contact Vanessa Morton our Compliance Manager:

  • Phone - 02 9580 6222
  • Email - vanessa@gmib.com.au
  • Post - PO Box 801, Hurstville BC NSW 1481
  • In person - Suite 702, 43 Bridge Street, Hurstville NSW 2220

We will try and resolve your complaint quickly and fairly.

3. Gary Morton Insurance Brokers Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the AFCA. The AFCA can be contacted at:

  • Mailing address - Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
  • Ph - 1800 931 678
  • Email - info@afca.org.au
  • Website - www.afca.org.au